New Live Chat for Sportstrap Customers

At Sportstrap we pride ourselves in delivering great customer service.

With today’s fast paced life, many online customers appreciate fast responses to their questions, as waiting for that delayed reply email can be so annoying.

Recently we asked ourselves “How can we better respond to our customers quickly, to any enquiries that they have”. So we have decided to add the functionality of Live Chat to our Sportstrap Shop, on the bottom right-hand corner of every page (as pictured below)

LiveChat Overview

Online Live Chat

Now our customers can instantly get the answers to any questions regarding our Product and Services range, when we are online. The Live Chat Box is so easy to use, and looks like this when we are available:

LiveChat Online

Away on Live Chat

If we are not online, the chat box shows us to be Away. In this case our customers can still ask a question as it will be logged ready for us to attend to, as soon as we are back online. Though its recommended to write to us via our contact us page in this situation, so we have an email address to reply to. When we are not online the Live Chat Box looks like this:

LiveChat Away

Steps to using Sportstrap Live Chat

The steps to using the instant Live Chat are as follows:

  1. Live Chat SportstrapClick on the Chat box in the bottom right corner to open the chat box.
  2. Click in the Small Text Box down the bottom.
  3. Type in your question and press enter.
  4. Wait for a response in the Display Area.
  5. Repeat steps 3 & 4 if you have further question.

 

With the Live Online Chat now available on our Sportstrap Shop, we look forward to providing high quality customer service and advice on our Sports Tape and Sports Medical product range. I look forward to chatting to you online 🙂Cade Arnel

 

Cade Arnel

Sportstrap.com.au 2010-2011©

Athletics Squad off to a Flying Start with Sportstrap

Jacqui Watt - Stawell GiftWith the 2011 Stawell Gift only weeks away, Sportstrap is proud to announce our sponsorship support for Mick Benoit’s Ballarat Athletics Squad.

So far this year, Mick Benoits squad has been competing in many events in the Australian Gift Sprinting Circuit, with great success. They now are focusing their attention to preparing to compete in the highly prized 2011 Stawell Gift, which is known as the Richest Footrace in Australia, and is the jewel crown in the Victorian Athletic League.

Sportstrap Sponsorship Top

The squad trains at various locations around Ballarat, including Llanberris Reserve (which is synthetic track), City Oval and the Botanical Gardens. Micks squad includes 2010 Women’s Stawell Gift winner Jacqui Watt, Kim Ludbrook, Myles Medwell, Ryan Benoit, Dave Fenollar and Nick Emmerton.

Jacqui Watt, who competes in the 120 metre events, said:

“I have used Sportstrap Sports Tape for the past 12 months to help support my feet, and it has worked a treat”.

“Racing competitively, it has helped me to get through some very big days of racing”, said the 2010 Stawell Gift Winner.

So far this year, the Squad members have made various gift  finals, including Rye and Temora, NSW, where Jacqui Watt finished 4th and 6th in respective Finals.

So Sportstrap would like to wish all the athletes in Micks Benoit’s Athletics Squad the best of luck at Stawell and the remaining athetics season.

Go get ’em Guys and Girls!!!

Mick Benoit Athletics Squad

Front left: Mick Benoit (coach), Ryan Benoit, Jacqui Watt, Jason Forster(masseur)

Back left: Dave Fenollar and Nick Emmerton